Contact
Ask us a question
Questions about the platform, access and costs, your privacy or a complaint are all welcome. Choose the subject that fits and tell us as much as you can.
Before you write
Choosing the right subject
The platform and its tools
How an instrument works, what an input means, or something that looks wrong on the website.
Access and costs
Whether something is available where you live, what is charged and by whom. Tell us your country; it affects the answer.
Privacy and my data
Withdrawing consent, opting out of calls, or asking what we hold. See the Privacy policy first for the common answers.
A complaint
Tell us what happened, what you expected and what you would like us to do. Keep it factual and we will treat it seriously.
How to write a useful message
- State your question in the first sentence
- Say which page or tool you were using
- Include the figures you entered, if the question is about a result
- Tell us the country you are in, if it is about access
Please leave out
- Passwords and one-time codes
- Card, bank or account numbers
- Copies of identity documents
Anything about money held elsewhere (transactions, withdrawals or account security) belongs with the provider that holds the account. We do not have access to those accounts and cannot act on them.
Email is the fastest route
Support and general questions
[email protected]
Complaints
[email protected]
Hours
24 hours a day, Monday to Friday (24/5)
Please put the subject first (platform, access and costs, privacy or complaint) and leave out passwords, card numbers and identity documents.
What happens next
How we handle your message
We read every enquiry and reply to the email address it came from, so please check that you have written from an address you can read. Complaints are taken seriously and are answered in writing. If your question needs information we do not have, we will say so, and where it belongs with another party, such as a provider that holds your account, we will point you to them.
Writing to us does not register you. To register, use the registration form, which has its own wording and consent.
Complaints
How to complain
Write to [email protected] and tell us what happened, what you expected and what you would like us to do. We give a first response within 48 business hours and review the complaint within 10 business days. Support hours are 24 hours a day, Monday to Friday (24/5).
Who we are
Quantum Software Technologies Ltd, company number 14209581. Registered office: 128 City Road, London EC1V 2NX. Check the Companies House record.
Fraud and fake sites
Report a fake website or fraud
If a site, message or call claims to be kaiser signal but does not use one of our official domains (kaisersignal.io, www.kaisersignal.io), do not enter details or send money. Email [email protected] with the address or a screenshot and the date. Never include passwords or card numbers. If you have already paid, contact your bank or card provider first.
Register
Ready to register?
Registration is separate from an enquiry. It is the right place if you want the verification desk to contact you about an account.
Register my interest
Leave your details and we will pass them to the executing broker for your country so it can contact you about an account. Registering is free and nothing is charged.
Opening an account will need a deposit from $250 AUD (or £250 GBP / €250 EUR / $250 CAD / $250 NZD / $250 SGD). It is your own money and it is at risk.
Prefer to read first?
Answers you may already need
Most first questions are answered on four pages: How it works for the process, Costs & access for charges, the Risk disclosure for what can go wrong and the Privacy policy for your data.
Ready to register?
Register free
If you would simply like to take the next step, the quickest way is to register your interest.